All projects
Web Platform
SEM Devs Ticketing
SEM Devs' own ticketing system: tickets, inbound email, projects and an audit log.
- Linked to tickets
- Client
- SEM Devs (internal tool)
- Year
- 2026
- Type
- Web Platform
The project
An in-house ticketing system with CC recipients and private agent notes on every ticket. Inbound emails are stored and linked to tickets, replies use reusable email templates, and projects have their own members. Every change is recorded in an audit log, and the interface is available in English and Italian.