- ai
- agents
AI agents for SMEs in mid-2026: what really works and what doesn't
A year after the autonomous-agents season, the operational level has risen. But winning use cases are few and well-defined.
, 2 min read
- ai
- agents
AI agents in customer operations: 2026's first reckoning
After a year of agents on tickets, lead routing and qualification, we know where they pay off and where they ruin things. Three patterns that work, three that don't.
, 2 min read